You can shop with confidence, because we stand behind all of our products with a 100% “No Excuses” guarantee. If you’re not happy for any reason, we’ll replace it or refund your money, as simple as that.
Question: What’s the difference between sets, pads or books?
Answer: Sets are duplicate or triplicate sheets glued together as a sets. Pads are duplicate or triplicate sets glued together in a pad with a board back. Books have covers front and back and the pages are perforated along the spine for easy page tear out. Pictures below of set, pad and book.
Question: What sizes do you print?
Answer: Most commonly we print A6 (105 x 148mm), DL (99 x 210mm), A5 (148 x 210mm), 2/3A4 (198 x 210mm), A4 (210 x 297mm) & A3 (297 x 420mm). If you need a different size – no problem, just contact us.
Question: Can I have my logo and business details on my order?
Answer: Yes – all our pads, sets and books are personalised for your business. We have many templates we’ve used in the past and we can simply add your details or create something bespoke just for you.
Question: What if I get my order and I’m not happy with the results?
Answer: If we haven’t followed your instructions or there is an error with the printing or with the quality then you can return the printing (at our cost) and we’ll give you your money back or reprint for you – no excuses, no quibbling.
Question: Can I use my own artwork?
Answer: Yes – if you have your own artwork that’ll be great. Just send us what you have and we’ll take a look and make sure we can print from it.
Question: I need my job numbered, can you do that?
Answer: Yes again – we offer sequential numbering at no additional cost. Just let us know what number you’d like us to start at in your email.
Question: How many sets in a pad or in a book?
Answer: As standard there are 50 duplicate sets or 50 triplicate sets in every pad or book.
Question: I need one of the pages to stay in the book
Answer: No problemo… we can perforate all the pages for easy page tear out or leave a page un-perforated so that it remains in the book, it’s up to you. And again, no additional cost.
Question: My logo is blue, can you print in blue instead of black?
Answer: Yep. We print NCR using a press which can print in 2 spot colours at the same time. This means we can print in just black or just blue or just green etc. Or we can print in black + green or black + pink or blue + red at the same time.
Question: I need terms and conditions on the back.
Answer: Easy peasy. We can do that. All I’d say is that it costs no more (and is actually easier for us) if terms and conditions are on the back of ALL the sheets. But if you prefer it on just the top copy just let us know.
Question: How long does it take?
Answer: Artwork is typically 2 full working days from payment. Printing typically 5 -7 full working days from payment. Sometimes quicker but rarely longer.
Question: When do I pay?
Answer: We’ll send you an invoice and require payment before any work begins – and so to avoid delays we’ll usually send it the same day as we receive your instructions.
Question: How do I pay?
Answer: We’ll email you a pdf invoice and on the pdf is a ‘Sage Pay’ PAY NOW button which when clicked on will take you online to make your payment. Or you can make a BACS transfer or send us a cheque. Payments must be cleared before work begins – so online or BACS payment is definitely quickest.
Question: Can I speak to a real person?
Answer: We’re a real company with real friendly people answering the phones who would love to have a chat about your requirements. If it’s a weekend or out of hours simply leave a message and we’ll call you back with pleasure. Or email us if you prefer.