We’d love to work with you and our aim is to delight you and offer a first class service.
Getting Your Order Started
Due to high demand for our service and to ensure we only work with clients who are ready and committed to proceed we ask for a deposit payment for artwork setup which is refundable in the extremely unlikely event we do not create the artwork you require.
We ask for a deposit to ensure that your order is completed as quickly as possible and not delayed by orders which do not proceed but have nevertheless taken up time in our artwork studio.
Our Artwork Service is in very high demand and to ensure we only work with clients who are ready and committed to proceed, we ask for a deposit payment for our artwork service. This deposit payment is refundable in the extremely unlikely event we do not create the artwork you’ve requested.
We say it is extremely unlikely because we will follow your instructions to the letter and create the artwork you have requested. And if we misunderstand your instructions we will put things right immediately.
Payment is not refundable if for any reason you change your mind once work has commenced.
A PDF proof of your artwork will be supplied based the description or example you supply. You have the opportunity to receive up to 3 additional proofs to make minor changes to the design without any additional cost. Every effort is made to ensure you receive the design perfect for your business.
So as you can see, you are in safe hands.
When your order proceeds to printing an invoice is issued for the printing and payment is required before printing commences.
Making A Payment
Once you have received your invoice you can pay online or call Rita or Emma at ARM Credit Control on 01628 487 849 to make a card payment.
We accept the most major cards
Please make cheques payable to “Ocean Print & Design Limited”.
Allow 5 working days for funds to clear. Once funds have cleared your order will proceed to printing.
Quote your job order number on bank remittance.
Allow 3 working days for the funds to clear into the account before receiving delivery.
Bank: The Co-operative Bank
Account name: Ocean Print & Design Limited
Account number.: 70383304
Sort code: 08-93-03
Please note: Failure to make prompt payment may result in your delivery being delayed.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.
Please see http://www.hmrc.gov.uk/vat/index.htm for full details on VAT.